Frequently Asked Questions about MTA Taxi Access

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Frequently Asked Questions

Question. How far in advance do I need to call for Taxi Access service?
Answer. Call a participating company at least 40 minutes in advance. Check back on the status of your ride every 20 minutes.

Question. What should I do if my ride is running late, or if it doesn’t show up at all?
Answer. If your ride is more than 20 minutes late, please call the taxi/sedan company back to check on the status of your pick up. If you decide it’s taking too long, you may call another Taxi Access provider. Please remember you must call the first company back to cancel. Note: You may choose whether you want to use either Mobility or the Taxi Access Program, but you may not tie up two services for one trip. Double booking is not allowed under any circumstances.

Question. I use a wheelchair. How does the service work for me?
Answer. If you use a folding wheelchair, let the transportation dispatch operator know. Motorized mobility devices or non-folding wheelchairs cannot be transported.

Question. I have been certified for Taxi Access service with the use of a Personal Care Assistant (PCA), Is there an extra charge when I bring someone with me?
Answer. If you have been certified for the Taxi Access service with the use of a Personal Care Assistant (PCA), make certain you always travel with your PCA. There is no additional charge for the PCA.

Question. What should I do with my receipts?
Answer. Always keep your receipts. Verify receipt totals, sign the receipt, and keep the receipt. Never sign blank or incorrect receipt. Your signature validates the information on the receipt. Treat the Taxi Access card as if you were using your own funds. You must keep Taxi Access receipts for at least six months for auditing purposes by MJM Innovations LLC.

Question. Can I take a round trip, arrange for a standing ride or make multiple stops?
Answer. You may not take roundtrips with the same driver or arrange a schedule for standing rides or make multiple stops. For instance, if you are picking up a prescription, you must have the driver drop you off, then call fro another cab/sedan, when you are finished conducting your business.

Question. Can I have a regular driver or call the driver directly to arrange my rides?
Answer. You may not call drivers directly to arrange for your rides, request specific drivers, have a regular driver.

Question. Where can I use the Taxi Access service?
Answer. You may only use the Taxi Access card for your transportation needs within the established MTA Mobility service area. That means that you must begin and end your ride within the established MTA Mobility service area. You will be responsible for the cost of the entire trip if you travel outside the approved MTA area.

If your question is not listed on this page, please call our customer service line at 410-664-2030.